A Sales Pitch?
I always seem to remember little stories from work when I wake up in the morning. Yesterday i got accused of trying to sell someone insurance and that what I was telling the customer was a sales pitch. I was deeply offended. First off, I am no salesperson and when I advise a customer to take insurance I am truly advising them for their own sake, not mine. Secondly, insurance isn't even commissionable for the salespeople. It doesn't do me or my co workers any good if a customer signs up for insurance. We have a third party insurance company. They make the money, not us.
I explained to this woman that the one year manufacturer's warranty only covers malfunctions with unit and not theft, loss, damage, etc. and if anything happened to her phone she would pay full retail price for a replacement. She proceeded to tell me "that's just a sales pitch", "I had my other phone for two years and nothing happened", yadda yadda and other such reasons to not take insurance. Well ok then. I can't force anyone to take insurance. I know I always take insurance and I have no worries about any of my phones. It cracks me up because these are the same people that will snap out when they have to replace their stolen/lost/broken phone for $300 or something because they wouldn't fork over $5.99 a month and they are not eligible for an upgrade. Alrighty then.